Frequently Asked Questions about Biohazard Cleanup Services in Pittsburgh, Washington, Beaver, Uniontown, Butler, Waynesburg, Greensburg, Indiana, Kittanning, PA, and Southwest Pennsylvania Surrounding Areas

Our main priority is to assist families and property owners who require our services.

We truly care for the customers we serve, and we’ll be by your side even following the cleanup. If you are paying with insurance, our standard service includes full detailed documentation and photography. We’ll even work directly with your insurance company, if you prefer.

Insurance Coverage

Does Insurance cover Crime Scene Cleanup Services?

Every loss is unique and while we cannot make any guarantees regarding your coverage, in most cases, homeowners insurance does cover our services.

If you have coverage, we will submit the bill to your carrier and work with them directly to resolve payment. You will only be responsible for your deductible.

If you don’t have coverage, we have payment options available and can also assist with third-party sources of funding:

  • Victims compensation assistance
  • Discount programs
  • Flexible Payment plans

We can estimate your out-of-pocket expenses after reviewing the site and getting an assessment of the work needed.

What if I am not covered by insurance for crime scene cleanup services?

Crime Victims Fund is set up in every state of the United States. They are set up by the Office for Victims of Crimes. If your home was affected, and it was directly related to a documented crime, the Crime Victims Fund will cover or partially cover costs associated with clean up services. You can check the link below to get contact information for your local state’s office.

Do you have your own Insurance?

D.A.S.H. carries 1 million dollars in Business Liability Insurance. Additional policy information is available upon request.

How soon can you start?

D.A.S.H. offers 24 hour, 7 day a week service. Upon request, we will immediately mobilize a crew to the incident location. In situations where property owners or insurance companies request a pre-job estimate, a representative from D.A.S.H. will respond to evaluate the location.

Crime Scene Cleanup

What is Crime Scene Cleanup?

Crime scene cleanup is a service provided to home and business owners after a traumatic incident occurs on the property. After police officials release a scene, there are various hazardous materials and crime scene investigation materials that are left behind. Some examples would be blood, bodily fluid, and fingerprint dust. Even though the coroner is responsible for removing the body from the scene, these aforementioned hazards are left for the home or business owner to remove.

Due to the dangerous and damaging aspects of the hazards (Due to blood-borne pathogens), crime scene cleanup companies are often contracted to properly dispose, clean and restore a crime scene back to its original, safe space.

Does the coroner, medical examiner, or police clean up crime scenes?

Many people believe that after a crime occurs in a home or business, the coroner, medical examiner or police is responsible for cleaning the crime scene, and removing the body. This is unfactual.

These professionals are only responsible for removing the body after an investigation at the morgue. The family or business owner is liable for hiring a professional company that specializes in remediation in living and work spaces so that the transmission of diseases and blood borne pathogens is safely removed. Due to the nature of these cleanups, homeowners insurance will usually cover costs of the clean up.

Who performs crime scene cleaning services?

Crime scene cleanup services are performed by companies known as crime scene clean-up companies.

Crime scene cleanup companies employ bio-remediation technicians which possess proper certifications, experience, knowledge, expertise, and equipment in remediation, and properly cleaning a wide variety of blood and bodily fluids from various types of surfaces, locations and items.

What is the process of Crime Scene Cleanup Services?

Depending on the type of scene and the severity of damage, each crime scene is approached differently. However, the method for removing blood and bodily fluids has a general process.

  • First, we remove contaminated items that can be discarded such as clothing, small disposable items, and nonessential furniture which cannot be cleaned.
  • Once the area is clean of these items, we begin using a chemical solution that cleans blood and eradicates blood borne pathogens on contact.
  • Every inch of the affected area is treated with a powerful disinfectant solution.
How much does Crime Scene Cleanup Services cost?

The cost of remediating biohazards can vary dramatically from situation to situation, so we are not able to provide phone estimates without doing a proper assessment. Keep in mind that even providing a thorough walk thru assessment, our work IS exploratory. Meaning, we cannot see what, if any contaminants are under the surface. When you call us, we’ll immediately come to the scene and prepare a detailed scope of work and a written estimate of our recommended treatment plan.

Our hourly rates are industry standard with Blue Book and Xactimate, which are insurance industry pricing tools. Our normal practice is to staff all job sites with a minimum of one foreman and one technician for safety reasons as well as efficiency.

What are some price factors when estimating cleanup services?

Pricing factors can include:

  • the number of rooms affected (including pathways used by body transporters or law enforcement)
  • level of structural damage (floors, sub-flooring, wall surfaces, cabinetry)
  • length of time left unattended
  • additional complications such as hoarding, machinery, or large amounts of personal property such as furniture and clothing.

If you are paying with insurance, your carrier may not cover the costs of personal property so we will provide a separate estimate for cleaning and/or removal.

What is Suicide Cleanup Services?

Suicide cleanup is a clean up service used after someone commits or attempts suicide in their home or business. While most of the procedures and processes of the clean up match crime scene cleanup services, there is usually more of an emphasis on home-based cleaning, and we stay in direct contact with the victim’s family to ensure a caring and compassionate experience.

What is Unattended Death Cleanup?

Unattended death is when a person expires, usually within their home, and is often undiscovered for a long period of time. Due to the physical nature of the human body, bodily fluids over time, in addition to decomposition, stains and contaminates the area they passed in. This is accompanied by strong odors, and sometimes carry on insects, such as flies, which in return, can cross contaminate large areas of a home.

Items such as furniture and carpets are no longer salvageable and are usually torn out and discarded. If allowed to sit for long periods of time, bodily fluids from a dead body can leak into the flooring and structural foundations, causing massive damage and in turn requires major house renovations to remediation and replace affected building materials.

Police Departments

What does D.A.S.H. clean for Police Departments?

We will clean jail cells, patrol cars, holding areas, etc. If you have a blood, feces or urine, we can help.

Can D.A.S.H. help with the charges?

We realize that it is difficult to obtain payment from the prisoner who made the mess. We offer special pricing to Police Departments that provide referrals.

Commercial Property

Should we be concerned about scaring our customers or tenants?

D.A.S.H. responds promptly and discreetly in unmarked vehicles. (No lights and sirens). Our equipment and technicians will look like maintenance or utility services.

Who is responsible for paying your bill?

In Commercial clean-ups, either the insurance carrier or the management company usually pays for our services.

Industrial Property

Will there be any safety issues with D.A.S.H. operating in our facility?

We have an established Fall Protection, Respiratory and Lockout/Tagout Program that our employees are trained and certified in. All work performed will be done in a safe manner according to O.S.H.A. Standards.

Residential Property

How much will your services cost?

All incidents are different. You can obtain ballpark pricing over the phone based on your description of the incident. We are also willing to send out a Representative at no charge, to view the site and give a no-obligation estimate, using past jobs as a reference.

Who pays for your services?

95% of our residential clean-ups are covered by the resident’s homeowners insurance. D.A.S.H. will work directly with your insurance company and has a good working relationship with all major carriers.

How soon can you start?

D.A.S.H. offers 24 hour, 7 day a week service. Upon request, we will immediately mobilize a crew to the incident location. In situations where property owners or insurance companies request a pre-job estimate, a representative from D.A.S.H. will respond to evaluate the location.

How long will the job take?

All incidents are different. They can last from a couple hours to a couple weeks. We will commit more Technicians to a larger job, allowing us to complete the clean-up in a shorter time.

What do you do with the bio-hazards you remove?

All of the waste and exposed contents that we remove is sent to an incinerator via a certified biological waste transport company. Additional details available upon request.

Vehicular Cleaning

Where will you clean the car?

We can clean the vehicle on-site at your location or have it delivered to our facility.

Is it worth cleaning a vehicle?

Depending on the value of the car, it may or may not be cost-effective to perform the clean-up. D.A.S.H. can give the owner or insurance company a free no-obligation estimate based on past jobs.

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