Frequently Asked Questions About Biohazard Remediation Frequently Asked Questions Residential Q: How much will your services cost? A: All incidents are different. You can obtain ballpark pricing over the phone based on your description of the incident. We are also willing to send out a Representative at no charge, to view the site and give a no-obligation estimate, using past jobs as a reference. Q: Who pays for your services? A: 95% of our residential clean-ups are covered by the resident’s homeowners insurance. D.A.S.H. will work directly with your insurance company and has a good working relationship with all major carriers. Q: How soon can you start? A: D.A.S.H. offers 24 hour, 7 day a week service. Upon request, we will immediately mobilize a crew to the incident location. In situations where property owners or insurance companies request a pre-job estimate, a representative from D.A.S.H. will respond to evaluate the location. Q: How long will the job take? A: All incidents are different. They can last from a couple hours to a couple weeks. We will commit more Technicians to a larger job, allowing us to complete the clean-up in a shorter time. Q: What do you do with the bio-hazards you remove? A: All of the waste and exposed contents that we remove is sent to an incinerator via a certified biological waste transport company. Additional details available upon request. Commercial Q: Should we be concerned about scaring our customers or tenants? A: D.A.S.H. responds promptly and discreetly in unmarked vehicles. (No lights and sirens). Our equipment and technicians will look like maintenance or utility services. Q: Who is responsible for paying your bill? A: In Commercial clean-ups, either the insurance or the management company usually pays for our services. Q: Do you have your own insurance? A: D.A.S.H. carries 1 million dollars in Business Liability Insurance. Additional policy information is available upon request. Police Departments Q: What will you clean for us? A: We will clean jail cells, patrol cars, holding areas, etc. If you have a blood, feces or urine, we can help. Q: Can you help us with the charges? A: We realize that it is difficult to obtain payment from the prisoner who made the mess. We offer special pricing to Police Departments that provide referrals. Industrial Q: Will there be any safety issues with you operating in our facility? A: We have an established Fall Protection, Respiratory and Lockout/Tagout Program that our employees are trained and certified in. All work performed will be done in a safe manner according to O.S.H.A. Standards. Q: Do you have your own insurance? A: D.A.S.H. carries 1 million dollars in Business Liability Insurance. Additional insurance and policy information is available upon request. Vehicular Q: Where will you clean the car? A: We can clean the vehicle on-site at your location or have it delivered to our facility. Q: Is it worth cleaning a vehicle? A: Depending on the value of the car, it may or may not be cost affective to perform the clean-up. D.A.S.H. can give the owner or insurance company a free no-obligation estimate based on past jobs.