Frequently Asked Questions About Biohazard Remediation

Frequently Asked Questions


Q: How much will your services cost?

A: All incidents are different. You can obtain ballpark pricing over the phone based on your description of the incident. We are also willing to send out a Representative at no charge, to view the site and give a no-obligation estimate, using past jobs as a reference.

Q: Who pays for your services?

A: 95% of our residential clean-ups are covered by the resident’s homeowners insurance. D.A.S.H. will work directly with your insurance company and has a good working relationship with all major carriers.

Q: How soon can you start?

A: D.A.S.H. offers 24 hour, 7 day a week service. Upon request, we will immediately mobilize a crew to the incident location. In situations where property owners or insurance companies request a pre-job estimate, a representative from D.A.S.H. will respond to evaluate the location.

Q: How long will the job take?

A: All incidents are different. They can last from a couple hours to a couple weeks. We will commit more Technicians to a larger job, allowing us to complete the clean-up in a shorter time.

Q: What do you do with the bio-hazards you remove?

A: All of the waste and exposed contents that we remove is sent to an incinerator via a certified biological waste transport company. Additional details available upon request.


Q: Should we be concerned about scaring our customers or tenants?

A: D.A.S.H. responds promptly and discreetly in unmarked vehicles. (No lights and sirens). Our equipment and technicians will look like maintenance or utility services.

Q: Who is responsible for paying your bill?

A: In Commercial clean-ups, either the insurance or the management company usually pays for our services.

Q: Do you have your own insurance?

A: D.A.S.H. carries 1 million dollars in Business Liability Insurance. Additional policy information is available upon request.

Police Departments

Q: What will you clean for us?

A: We will clean jail cells, patrol cars, holding areas, etc. If you have a blood, feces or urine, we can help.

Q: Can you help us with the charges?

A: We realize that it is difficult to obtain payment from the prisoner who made the mess. We offer special pricing to Police Departments that provide referrals.


Q: Will there be any safety issues with you operating in our facility?

A: We have an established Fall Protection, Respiratory and Lockout/Tagout Program that our employees are trained and certified in. All work performed will be done in a safe manner according to O.S.H.A. Standards.

Q: Do you have your own insurance?

A: D.A.S.H. carries 1 million dollars in Business Liability Insurance. Additional insurance and policy information is available upon request.


Q: Where will you clean the car?

A: We can clean the vehicle on-site at your location or have it delivered to our facility.

Q: Is it worth cleaning a vehicle?

A: Depending on the value of the car, it may or may not be cost affective to perform the clean-up. D.A.S.H. can give the owner or insurance company a free no-obligation estimate based on past jobs.